Shipping policy

elivery

The delivery destination for the products in this service shall be limited to Japan and the delivery areas specified by Refst. The delivery company shall be responsible for delivering the products to the user. Matters related to delivery shall be handled by the delivery company in accordance with the terms and conditions stipulated by the delivery company. Users shall promptly notify the delivery company of any problems caused by the delivery company (including delivery delays, thawing accidents, and other delivery issues). The user acknowledges that the delivery date and contents of products in this service are not guaranteed and may differ from the actual situation due to the timing of the order, updates to this website, inventory status, the convenience of the shipping source or carrier, or other reasons. If the user does not receive the product beyond the time limit specified by Refst due to an error in the shipping address provided by the user, the user's absence, or the user's failure to receive the product, the user shall be deemed to have transferred said product to Refst without charge, and Refst shall be entitled to destroy the product or take any other necessary action.

Inability to Deliver

In the event that Refst or a vendor commissioned by Refst is unable to deliver the products due to unforeseen weather changes, natural disasters, unforeseen accidents, accidents involving affiliated businesses, stock-outs of products, or other reasons, Refst may, at its discretion, deliver substitute products. The user acknowledges in advance that if Refst is unable to deliver the product, Refst may, in its reasonable judgment based on rational grounds, take measures such as canceling the purchase agreement for the relevant product, instead of delivering substitute products as described in the preceding paragraph. Refst shall not be liable for any damage incurred by the user as a result of Refst's actions or inactions based on the preceding two paragraphs, based on Refst's reasonable judgment and rational grounds.